Política de reembolso

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please open one here. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@beurer.com.

Restocking Fee:
To receive a full refund, items must be unused and returned in their original packaging. Returns that are not in the original packaging or show signs of use will be subject to a 20% restocking fee, which will be deducted from the refund amount. For any questions or further assistance, please contact our customer service team.

Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items:
Certain types of items cannot be returned, like personal care goods (such as beauty products, fertility strips, etc.). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:
Customers who'd like to return a product purchased on www.shop-beurer.com will receive a full refund of the purchase price (not including shipping and handling fees).

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.